At Katta Farms, we ensure quality products and customer satisfaction.
Eligibility for Refund
Refunds may be issued under the following conditions:
- Product received is damaged
- Product received is incorrect
- Product is missing from the order
Refund Request Time
Customers must report any issue within 24 hours of delivery.
Refund & Exchange Policy
Due to the nature of our products, we do not offer returns or refunds.
We only provide product exchanges under the following conditions:
If the product received is damaged or incorrect:
- Customer must contact us within 24 hours of delivery.
- Must share clear photos and unboxing video.
- Product must be unused and in original packaging.
- Exchanges will be processed only after verification by our team.
Refund Process
Once the issue is verified:
- Refunds will be processed to the original payment method
- Processing time may take 5–7 business days depending on the payment provider.
Non-Refundable Situations
Refunds may not be issued if:
- The product has been used or consumed
- The complaint is made after the allowed time period
For refund requests, contact:
Email: support@kattafarms.com
Phone: 18008900882